Ontario Improves Service For Customers With Disabilities

A new interactive tool, 'How May I Help You?' is now available to help businesses attract more customers of all abilities.  It uses real-life scenarios to teach people how to interact with customers who have a variety of disabilities, including those who:

• Use assistive devices, such as canes or wheelchairs
• Have an invisible disability, such as a learning or mental health disability
• Are accompanied by a sign language interpreter
• Have a support person.

Under Ontario's landmark accessibility legislation, Ontario's first standard - for customer service - is now law. The Accessibility Standards for Customer Service sets out rules that businesses and organizations must follow to serve customers with disabilities. 'How May I Help You?' supports the training requirements in the standard.