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Consumer Protection for Fitness Club Memberships

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Consumer Protection for Fitness Club Memberships

Ministry of Consumer Services

Are you planning to sign up for a fitness club membership?

Keep this checklist handy:

1. Check the club first!

  • Are the location and hours of operation convenient for you?
  • Is the equipment new and in good condition?
  • Are you interested in the programs the club offers?
  • Is the club clean?
  • Have you heard good things about the club? Do your research.
  • Talk with other club members to learn of their experiences.

2. You have 10 days to cancel under Ontario's Consumer Protection Act.

  • If you change your mind after signing a fitness membership, you have 10 days to cancel.
  • It's best to cancel in writing and hand-deliver your letter or send it registered mail - so you can be sure the club has received it.

3. Pay monthly.

  • Choose to pay monthly. Monthly plans are convenient and affordable.
  • If the club goes bankrupt, you won't lose more than a month's payment.
  • Do not sign up for more than a one-year membership. Lifetime fitness club memberships are illegal.

4. Read the fine print and ask questions - do you have to have a fitness test when you join? Is there an extra cost for the test?

Fitness club memberships - know your stuff before you sign.

At the Ministry of Consumer Services, we're here to help.

For more information on your consumer rights or how to file a complaint, visit our website at www.ontario.ca/consumerservices. Or call (416) 326-8800, toll-free at 1-800-889-9768 or via e-mail at consumer@ontario.ca.

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