Consumer Protection for Fitness Club Memberships
Are you planning to sign up for a fitness club membership?
Keep this checklist handy:
1. Check the club first!
- Are the location and hours of operation convenient for you?
- Is the equipment new and in good condition?
- Are you interested in the programs the club offers?
- Is the club clean?
- Have you heard good things about the club? Do your research.
- Talk with other club members to learn of their experiences.
2. You have 10 days to cancel under Ontario's Consumer Protection Act.
- If you change your mind after signing a fitness membership, you have 10 days to cancel.
- It's best to cancel in writing and hand-deliver your letter or send it registered mail - so you can be sure the club has received it.
3. Pay monthly.
- Choose to pay monthly. Monthly plans are convenient and affordable.
- If the club goes bankrupt, you won't lose more than a month's payment.
- Do not sign up for more than a one-year membership. Lifetime fitness club memberships are illegal.
4. Read the fine print and ask questions - do you have to have a fitness test when you join? Is there an extra cost for the test?
Fitness club memberships - know your stuff before you sign.
At the Ministry of Consumer Services, we're here to help.
For more information on your consumer rights or how to file a complaint, visit our website at www.ontario.ca/consumerservices. Or call (416) 326-8800, toll-free at 1-800-889-9768 or via e-mail at firstname.lastname@example.org.