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Make Moving Day Worry-free

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Make Moving Day Worry-free

McGuinty Government Offers Consumers Tips For Smart Moves

Ministry of Consumer Services

Moving is a big job and hiring the right movers can make the difference between a stressful ordeal or a hassle-free move. Consumers can protect themselves and minimize potential problems and headaches by following a few easy tips:

  • Get three references from every mover you consider for the job and check them thoroughly.
  • Don't hire the first mover who gives you a quote. Get written estimates from three different movers.
  • Reputable movers should inspect your furnishings to confirm the approximate volume or weight in order to provide a proper quote. Avoid dealing with someone who wants to skip the inspection or give you a quote over the phone.
  • Sign a detailed written agreement with the mover, but first read it carefully. Understand what is included and what is not. Make sure you know who is responsible for damage or loss.
  • Keep the agreement handy. You may need to refer to it if there is a disagreement on the day of the move or when you receive the bill.

Educating Ontario consumers and taking strong action to enforce consumer protection measures are part of the McGuinty government's commitment to a fair and safe marketplace.

Quick Facts

  • According to the Canadian Association of Movers, more than 1.5 million Ontarians move in a year.
  • The Ministry of Consumer Services receives almost 300 inquires and complaints about movers each year.
  • Complaints include holding goods to ransom, lost/damaged items, allegations of overcharging and quality of service.

Additional Resources


“Moving is stressful and the last thing you need is added worry about your moving company. Make sure that the company you deal with is reputable so your move does not turn into a nightmare”

Margarett Best

Minister of Consumer Services

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