Accessibility Standard Coming Into Force For Public Sector
McGuinty Government Improving Customer Services For People With Disabilities
Ontario is reminding public sector organizations that the province's first accessibility standard -- for customer service -- is coming into force January 1, 2010.
- training staff about meeting the needs of customers with a variety of disabilities
- communicating with a person in a manner that takes into account their disability
- permitting customers to bring their service animals, such as guide dogs, onto their premises.
The province's private sector will need to meet these requirements by 2012.
- More than 1.85 million Ontarians have a disability and this number is quickly rising as the population ages.
- By 2017, for the first time, Ontarians aged 65 and over will account for a larger share of the population than children aged 0-14.
- Canadians with disabilities spend $25 billion every year and influence the spending decisions of 12 to 15 million other consumers.
“Accessible customer service is about learning how to communicate with someone who has a disability and, most importantly, it is about being willing to help.”