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Ontario's New Regional Contact Points for Developmental Services

Archived Backgrounder

Ontario's New Regional Contact Points for Developmental Services

Ministry of Community and Social Services

A Better Way To Apply For Services

Starting July 2011, adults with a developmental disability will access a single point of contact in their region to apply for services and supports.

The new regional contact points will:

  • provide information
  • confirm eligibility for service and supports
  • determine service and support needs
  • link people to services and supports, and
  • administer direct funding agreements in the future.

The regional contact points are an important milestone in Ontario's long-term plan to modernize services for adults with a developmental disability, replacing a patchwork of application processes across the province. In some parts of Ontario, people have a single window to apply for services and supports. In others, people may visit multiple places and apply many times for services and supports.  Application forms and eligibility for services and supports are also inconsistent across the province. 

An Easier Process For People With A Developmental Disability And Their Families

Using a one-window approach will make it easier for people to understand how and where to apply for services and supports.  They will also have a consistent place to find information about services and supports, and assurance that everyone who applies for service is assessed based on the same criteria and eligibility rules.  The contact points will be designed to cover their entire geographic areas. People who live far away from a contact point will still apply for the services and supports they need, regardless of where they live. 

Agency Leads Across Ontario

Using a competitive process, Ontario has selected the following community agencies to operate as regional contact points in their area: 

  • York Support Services Network, also known as YOR-SUP-NET Support Services Network:  Central east Ontario (Durham, Haliburton, Northumberland, Peterborough, Simcoe, Kawartha Lakes and York)
  • Sunbeam Residential Development Centre:  Central west Ontario (Dufferin, Halton, Peel, Waterloo and Wellington)
  • Contact Hamilton for Children's and Developmental Services:  Hamilton-Niagara (Brantford, Haldimand/Norfolk, Hamilton Wentworth and Niagara)
  • HANDS TheFamilyHelpNetwork.ca, also known as Algonquin Child and Family Services: North east Ontario (Cochrane, Muskoka, Nipissing, Parry Sound, Timiskaming, eastern Kenora District along Hudson and James Bay coastline)

  • Lutheran Community Care Centre of Thunder Bay: Northern and north west Ontario (Algoma, Kenora, Manitoulin, Sudbury, Rainy River, Sault Ste. Marie and Thunder Bay)
  • Extend-A-Family:  South east Ontario (Hastings, Kingston, Lanark, Leeds, Grenville, Lennox, Addington and Prince Edward County)
  • Community Services Coordination Network:  South west Ontario (Middlesex, Oxford, Elgin, Huron, Bruce, Perth, Grey, Essex, Chatham-Kent and Lambton)
  • Surrey Place Centre:  Toronto

The initial competitive process in the Eastern region did not yield a clear outcome.  A second competitive process will be launched shortly.

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People with Disabilities