Ontario Newsroom

Get informed! Website helps consumers

Archived News Release

Get informed! Website helps consumers

McGuinty Government Launches New Site For Consumer Awareness Week

A new consumer protection website offers Ontarians easy access to the information they need to ensure they're being treated fairly in the marketplace.  It will also offer simple and effective tools to help consumers lodge complaints.

The new website - www.ontario.ca/consumerprotection - features:

  • The Consumer Protection Toolbox - when, how and where to complain.
  • Know Your Rights - a plain language primer on the Consumer Protection Act.
  • What's New - consumer protection initiatives, recalls and timely issues.
  • Consumer Links - anti-fraud and consumer education resources.

As part of Ontario's Consumer Awareness Week, education and access to information are central to Ontario's efforts to protect consumers.  On March 28, Ontario launched a consumer awareness campaign aimed at young consumers aged 15-25.  The campaign will focus on smart money management, credit education, identity theft and social networking security.

Quick Facts

  • In 2007, Ontario collected almost $500,000 in mediated refunds to consumers. The province also turned over $525,000 in restitution to consumers through court action.
  • Ontario levied over $425,000 in fines last year against consumer law violators. The province also made sure consumers got goods and services delivered as agreed.

Additional Resources


“We’re proud to offer a new dimension to consumer protection and fraud prevention to Ontario consumers, whether they’re looking for detailed pointers on dealing with business, or need a channel to complain.”

Chris Ferguson

Director, Ontario’s Consumer Protection Branch



Law and Safety Consumers