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Improved Access To Government Services

Archived Backgrounder

Improved Access To Government Services

Ministry of Government and Consumer Services

ServiceOntario is making it easier for people to get a wide range of services, including birth certificates, drivers' licences, health cards, business registrations and much more.

It is integrating the delivery of services to give people expanded access to more routine government services than ever before.  These changes will save Ontarians time and money by increasing convenience and reducing wait times and costs.

Integrated Services

Starting this fall, ServiceOntario is integrating services so that more Ontarians will be able to make one trip for most health card, driver's licence and vehicle registration services at every ServiceOntario centre across the province.

Previously, only two ServiceOntario centres in Toronto and Ottawa offered health card and driver's licence services under one roof.

These changes will be implemented on a community-by-community basis and completed by the end of 2010.

Improved Access to Service

About 12.7 million customers currently visit separate government service outlets to renew their driver's licence, licence plate sticker and health card.

Over the next 13 months, some of the outlets across the province will be consolidated into 300 ServiceOntario centres, all offering integrated services.  Select centres will also be open longer so customers can access routine government services more conveniently.

These centres will be located closer to where people need them the most, especially in rural and northern communities.  Close to 95 per cent of Ontario residents will be within 10 kilometres of an integrated centre.

Quick Facts

  • Access to health card services will expand from the current 27 OHIP offices to all 300 integrated centres.
  • Access to driver's licence and vehicle registration services will expand from 260 centres to 300 centres.
  • In rural communities, access to health card services will expand from two to 167 locations, while access to driver and vehicle services will expand from 158 to 167 centres.
  • In northern communities, access to health card services will expand from six locations now to 67 integrated centres, while driver and vehicle services will increase from 55 to 67 centres.

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