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Creating Seamless Government Services

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Creating Seamless Government Services

McGuinty Government Working With Municipalities To Improve Services; Reduce Costs

Ontario is working with three municipalities to explore opportunities on how to make it easier for people and families to access government services when, where and how they need them.

The province has signed agreements to work in partnership with Hamilton, London and Peel Region on options that could result in quicker and more cost-effective government services for people. Services that could potentially be integrated include applications for business permits and licenses, telephone inquiries and service counters.

These agreements are the first step in providing more convenient and cost-effective access to government services. The province is also pursuing similar agreements with other municipalities.

This is part of the government's 2011 Budget commitment to reform the way it does business by ensuring that ServiceOntario is providing the best value and service to Ontarians, while saving taxpayer dollars.

Quick Facts

  • The government's spring budget also included commitments to explore alternative service delivery models, including leveraging private-sector investments through a competition.
  • The government has been finding savings and efficiencies to ensure the best use of public money, such as banning public sector perks and eliminating unnecessary government agencies.
  • In 2010, ServiceOntario expanded to nearly 300 integrated centres across the province that offer multiple government services in one place.

Additional Resources


“We continue to explore avenues that will enhance customer convenience, save time and be cost-effective. By partnering with our municipalities we can better understand the needs of the local community and move together in the right direction as a team.”

Harinder S. Takhar

Minister of Government Services

“Hamilton is pleased to formalize our relationship with ServiceOntario to identify opportunities for improving service while reducing cost. ServiceOntario has a track record for high quality service which aligns with our organizational focus.”

Chris Murray

City Manager, City of Hamilton

“The City of London is committed to delivering excellence in customer service through our Service London project. We look forward to exploring opportunities to learn from and partner with the Government of Ontario.”

Jeff Fielding

Chief Administrative Officer, City of London

“We look forward to exploring opportunities to advance integrated service innovations across governments, working with ServiceOntario to make it easier for residents to access the information and services that matters to them.”

David Szwarc

Chief Administrative Officer, Region of Peel

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