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New Inspector Powers Will Enhance Consumer Protection

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New Inspector Powers Will Enhance Consumer Protection

Ontario’s Inspection Authorities to Ensure Better Business Compliance

As of April 1, 2015, new inspectors will be appointed under the Consumer Protection Act in order to better protect consumers and proactively promote business compliance.

These inspectors will take a more preventative and targeted approach to enforcement through the use of education and awareness materials and new tools such as warning letters. This will help to cut down on the number of consumer issues that go to mediation or prosecution, which can be a costly and time-consuming process.

Currently, enforcement of the Consumer Protection Act relies on formal consumer complaints or inquiries and there is no authority for the government to proactively inspect a business.

With these new changes, inspectors will be able to:

  • Proactively enter a place of business in Ontario
  • Examine documentation relevant to an inspection
  • Require the person being inspected to cooperate in the inspection
  • Issue orders to address and correct consumer issues, where appropriate.
Protecting Ontario consumers is part of the government's economic plan for Ontario. The four-part plan is building Ontario up by investing in people's talents and skills, building new public infrastructure like roads and transit, creating a dynamic, supportive environment where business thrives, and building a secure savings plan so everyone can afford to retire.

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“Our government is committed to ensuring businesses are educated when it comes to their responsibilities, and one of the most important responsibilities a business has is complying with the Consumer Protection Act. We are now providing inspectors with the power to enter businesses in Ontario and take proactive measures to ensure that these businesses are treating consumers fairly and in accordance with the law.”

David Orazietti

Minister of Government and Consumer Services

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