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Stronger Rights And More Protections For Consumers

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Stronger Rights And More Protections For Consumers

Ontario is taking action to protect consumers against the practices of some companies offering debt settlement services, and against unfair or misleading practices that occasionally arise during the real estate bidding process. Effective July 1, 2015, new rules will provide additional protections that will help consumers safeguard their hard-earned money in a fair and informed marketplace.

Key Facts about Debt Settlement Services Companies in Ontario

The Ministry of Government and Consumer Services is warning consumers to exercise caution when considering a contract for debt settlement services. Some key facts for consumers:

  • There are currently 22 companies and 38 credit counselling providers offering debt settlement services in Ontario.
  • Services may be marketed as "debt settlement", "debt management", "debt arrangement", "debt reduction" or "debt consolidation." 
  • In 2014, there were 162 complaints and inquiries to the ministry about debt settlement services. Some debt settlement services charge customers large upfront fees and use complex language in contracts to describe the services they will provide - but fail to deliver the promised reduction in debt. 
  • As of July 1, 2015, Ontario will require clear contracts, ban debt settlement services providers from charging fees before a debtor begins making payments to a creditor, and provide a 10-day cooling-off period for consumers to cancel the contract. Companies that do not comply can have their registration revoked.
  • Debt settlement services providers will also face limits to how much they can charge a debtor who comes to them for assistance as of July 1, 2015. When repaying debt, providers can charge the debtor a maximum of 15 per cent of each payment made to creditors when repayment is by way of a schedule of payments, plus a maximum $50 one-time fee. When settling debt, the debtor can be charged a maximum of 10 per cent of the original debt, if the debt is settled by way of a one-time offer rather than a schedule of payments.

Tips for Consumers Considering Debt Settlement Services

Consumers are encouraged to take the time they need to understand the contract, including the fine print.  If consumers don't understand something, they should not agree to it or sign anything.

The ministry also offers the following tips:
  • Ask for clarification. What is written in the contract is what matters, not what you are told over the phone or promised verbally in a meeting.
  • Watch out for exaggerated or false claims by debt settlement companies. Remember, your creditors may not agree to reduce any of your debts or reduce them by large percentages.
  • Beware of claims that working with a debt settlement provider will have no effect on your consumer report (e.g., credit file, credit rating).  
  • The provincial government does not approve debt settlement programs. Beware of claims saying that programs are "approved by the government." 
  • Debt settlement providers cannot stop collection agencies and creditors from contacting you about the money you owe.
  • Do not deal with debt settlement providers that try to charge large upfront fees for their services.  Debt settlement providers are not allowed to ask for fees before any work has been done.
    Learn more about your rights and how Ontario protects consumers who use debt settlement services.

Protecting Consumers in Real Estate Transactions

New changes also better protect Ontarians when bidding on real estate, particularly in multiple-offer situations, and address "phantom bidding": 
  • Real estate salespeople and brokers will not be allowed to imply or indicate that an offer exists unless the offer has been made in writing.
  • Real estate salespeople and brokers will have to present all offers in writing.
  • Real estate professionals must maintain records of all offers, which will allow the Real Estate Council of Ontario to verify the number of bids.
These new rules are in addition to changes that went into effect in 2014, which give real estate consumers and salespeople more flexibility in the marketplace. Under the Real Estate and Business Brokers Act, since 2014, real estate professionals are able to charge a fee, a commission, or a combination of both for the services they offer.  

While traditional, all-inclusive commissions did not give consumers the flexibility they wanted in terms of real estate services they received or how they could pay for those services, the new rules allow for greater flexibility. Consumers now have more choice and are able to select real estate services and compensation arrangements that best meet their needs. 

Learn more about Ontario's laws governing real estate transactions.

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