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St. Mary's General Hospital Improves ER Wait Times

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St. Mary's General Hospital Improves ER Wait Times

McGuinty Government Recognizes Hospital's Success

Ministry of Health

Ontario is recognizing a Kitchener hospital for significantly reducing emergency room wait times and improving patient care in its emergency room (ER).

St. Mary's General Hospital has reduced wait times for admitted patients by 43 per cent since April 2008. The hospital achieved this success by creating a real-time picture of patient flow in the ER and streamlining existing processes. Also, highly-skilled nurse practitioners now assess and treat patients with less-serious conditions more quickly.

As part of its Pay-for-Results program, the McGuinty government is providing the hospital with one-time performance funding of $530,000 for sharing best practices with other hospitals to help them improve the emergency room performance.

Reducing ER wait times is part of the government's Open Ontario Plan to provide more access to health care services while improving quality and accountability for patients.

Quick Facts

  • St. Mary's Hospital will use the funding to teach other hospitals about its success and lessons learned and to take steps to further improve ER wait times.
  • In April 2008, patients with complex conditions spent 10.9 hours in the emergency room for treatment. Today they spend on average 8.4 hours.
  • In April 2008, patients with uncomplicated conditions spent 5.5 hours in the emergency room for treatment. Today they spend on average 4.6 hours.

Additional Resources


“St. Mary's took real and meaningful steps to drive down ER wait times and improve the patient experience. I'm encouraged that they're going to be able to share their success and innovation with other hospitals in Ontario.”

Deb Matthews

Minister of Health and Long-Term Care

“Reducing ER wait times is an important part of our government's plan to deliver quality and timely health care services in Ontario. Congratulations to the ER team at St. Mary's and thank you for your continued dedication to finding innovative ways to provide efficient and exceptional patient care.”

John Milloy

MPP Kitchener Centre

“I am very pleased that our team of staff and physicians has been recognized for their tremendous effort to ensure improved patient flow through our Emergency Department and reduced wait times for patients and families in the community.”

Moira Taylor

President of St. Mary's General Hospital

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