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New Connected Care Halton Ontario Health Team to Provide Better Connected Care for Patients

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New Connected Care Halton Ontario Health Team to Provide Better Connected Care for Patients

Ontario Health Teams Part of Province’s Plan to End Hallway Health Care

Ministry of Health

OAKVILLE — Ontario is delivering on its commitment to end hallway health care and build a connected and sustainable health care system centred around the needs of patients. The province is introducing Ontario Health Teams, a new model of care that brings together health care providers to work as one team.

Today, Effie Triantafilopoulos, MPP for Oakville North - Burlington, was joined by Stephen Crawford, MPP for Oakville, at the Oakville Adult Day Program at Sheridan College in Oakville on behalf of Christine Elliott, Deputy Premier and Minister of Health, to announce the Connected Care Halton Ontario Health Team as one of the first 24 teams in the province to implement a new model of organizing and delivering health care that better connects patients and providers in their communities to improve patient outcomes. Through an Ontario Health Team, patients will experience easier transitions from one provider to another, including, for example, between hospitals and home care providers, with one patient story, one patient record and one care plan.

"This is an exciting time for health care in Ontario as we finally break down the long-standing barriers that have prevented care providers from working directly with each other to support patients throughout their health care journey," said Elliott. "Together with our health care partners, the Connected Care Halton Ontario Health Team will play an essential role in delivering on our commitment to end hallway health care and building a connected and sustainable public health care system centred around the needs of patients."

Using a population-based health planning approach, the Connected Care Halton Ontario Health Team will create a local health care system that provides coordinated care for patients, reduces wait times, and leads to better heath outcomes for patients. The team will initially focus on palliative care, mental health and addictions and home and community care.

"With our new Connected Care Halton Ontario Health Team, patients will benefit from better integrated health care, with a seamless experience when moving between different health care services, providers and settings," said Elliott. "I would like to thank all the health care providers and organizations that helped plan the Connected Care Halton Ontario Health Team; there is lots of work to be done, but with their dedication and hard work, we will continue to improve health care in our communities and ensure Ontarians get the care they deserve."

As it continues its work to coordinate care, the Connected Care Halton Ontario Health Team will put in place 24/7 navigation and care coordination services for patients and families. A focused group of patients will receive these services through their integrated primary care teams and the broader Ontario Health Team partners. This work will be implemented in phases and over time will provide care for everyone within the Connected Care Halton Ontario Health Team's population, estimated to be about 400,000 people.

"Better integrated care is only possible when patients and health care system partners design solutions together," said Angela Brewer, Chief Executive Officer of Acclaim Health and Partner in the Connected Care Halton Ontario Health Team. "Acclaim Health is excited to be moving ahead with our partners to use our knowledge of the home and community care sector to help bring the Connected Care Halton Ontario Health Team vision to life."

"Thank you to the Government of Ontario for the opportunity to be one of the first teams to transform the way health care is delivered in this province," said Jane MacCaskill, Chief Administrative Officer at Halton Region and Partner in the Connected Care Halton Ontario Health Team. "The implementation of the Connected Care Halton Ontario Health Team is a critical step forward to improving the patient experience and health outcomes in our growing community. This team is built on community health partnerships and we look forward to the important work ahead to deliver a truly integrated system."

"Primary care is at the centre of the Ontario Health Teams model and family physicians are excited about the opportunity to contribute meaningfully and positively to health care system transformation," said Dr. Kristianna Martiniuk, Family Physician and partner on the Connected Care Halton Ontario Health Team's Collaborative Committee. "Throughout the application process it has been rewarding to see so many primary care physicians engaged and we look forward to working with our partners to improve the health care experience for patients and caregivers in Halton."

"Patient and family advisors offer unique perspectives when it comes to the delivery of health care services," said Lynn Pike, Patient and Family Advisor at Halton Healthcare. "My engagement as a patient and family advisor enables me to articulate what patients and families need and that shapes program planning and delivery for other patients and caregivers. I am delighted to see such strong support for the engagement of advisors in the creation and implementation of the Ontario Health Teams and I look forward to continuing my role to positively impact the lives of patients and their families."

The Connected Care Halton Ontario Health Team will begin implementing their proposed programs and services in 2020 and will communicate with patients and families about the changes and improvements they can expect in their community.

Ontario has a comprehensive plan to end hallway health care, which includes making investments and advancing new initiatives across four pillars:

  1. Prevention and health promotion: keeping patients as healthy as possible in their communities and out of hospitals.
  2. Providing the right care in the right place: when patients need care, ensure that they receive it in the most appropriate setting, not always the hospital.
  3. Integration and improved patient flow: better integrate care providers to ensure patients spend less time waiting in hospitals when they are ready to be discharged. Ontario Health Teams will play a critical role in connecting care providers and, in doing so, helping to end hallway health care.
  4. Building capacity: build new hospital and long-term care beds while increasing community-based services across Ontario.

Quick Facts

  • An Ontario Health Team will be responsible for delivering care for their patients, understanding their health care history, directly connecting them to the different types of care they need, and providing 24/7 help in navigating the health care system.
  • Ontarians can be confident that they can continue to contact their health care providers as they always have to access the health care they need.
  • The first wave of Ontario Health Teams is being approved after an extensive readiness assessment process, which involved significant time, collaboration, research and effort from partners across the health care sector.
  • The government will continue working with its partners to review their applications to become an Ontario Health Team.

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