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New Eastern York Region North Durham Ontario Health Team to Provide Better Connected Care for Patients

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New Eastern York Region North Durham Ontario Health Team to Provide Better Connected Care for Patients

Ontario Health Teams Part of Province’s Plan to End Hallway Health Care

Ministry of Health

MARKHAM — Ontario is delivering on its commitment to end hallway health care and build a connected and sustainable health care system centred around the needs of patients. The province is introducing Ontario Health Teams, a new model of care that brings together health care providers to work as one team.

Today, Paul Calandra, Government House Leader and MPP for Markham-Stouffville, was at the Cornell Community Centre on behalf of Christine Elliott, Deputy Premier and Minister of Health, to announce the new Eastern York Region North Durham Ontario Health Team as one of the first 24 teams in the province to implement a new model of organizing and delivering health care that better connects patients and providers in their communities to improve patient outcomes. Through an Ontario Health Team, patients will experience easier transitions from one provider to another, including, for example, between hospitals and home care providers, with one patient story, one patient record and one care plan.

"This is an exciting time for health care in Ontario as we finally break down the long-standing barriers that have prevented care providers from working directly with each other to support patients throughout their health care journey," said Elliott. "Together with our health care partners, the Eastern York Region North Durham Ontario Health Team will play an essential role in delivering on our commitment to end hallway health care and building a connected and sustainable public health care system centred around the needs of patients."

The Eastern York Region North Durham Ontario Health Team will create a local health care system that provides coordinated care for patients, reduces wait times, and leads to better heath outcomes for patients. The team will initially focus on the development of integrated services for mental health and addictions, and dementia care for patients and their caregivers within the Markham, Stouffville, Thornhill, Uxbridge and Brock communities.

"With our new Eastern York Region North Durham Ontario Health Team, patients will benefit from better integrated health care, with a seamless experience when moving between different health care services, providers and settings," said Elliott. "I would like to thank all the health care providers and organizations that helped plan the Eastern York Region North Durham Ontario Health Team; there is lots of work to be done, but with their dedication and hard work, we will continue to improve health care in our communities and ensure Ontarians get the care they deserve."

As it continues its work to integrate care, the Eastern York Region North Durham Ontario Health Team will put in place 24/7 navigation and care coordination services for patients and families. A focused group of patients will receive these services through their integrated primary care teams and the broader Ontario Health Team partners. This work will be implemented in phases and over time will provide care for everyone within the Eastern York Region North Durham Ontario Heath Team's population.

"We are thrilled to be moving forward with the development of the Eastern York Region North Durham Ontario Health Team. We will continue to build on the long-standing relationships rooted in innovation and collaboration with our community service partners and local primary care physicians," said Jo-anne Marr, President and CEO at Markham Stouffville Hospital. "Spanning across two geographic regions, our partners are uniquely positioned and are committed to working with caregivers and people with lived experience to ensure the right connections are made so they can move through the system and access the care they need."

"This is very exciting news for the community," said Dr. Dennis Wong, Family Physician in Markham. "I look forward to continuing to work with the Eastern York Region North Durham Ontario Health Team primary care providers, community partners, patients and caregivers. Working together we hope to better equip local physicians with the right resources so they can manage their patients' care right here in the community."

The Eastern York Region North Durham Ontario Health Team will begin implementing some of their proposed programs and services in 2020 and will communicate with patients and families about the changes and improvements they can expect in their community.

Ontario has a comprehensive plan to end hallway health care, which includes making investments and advancing new initiatives across four pillars:

  1. Prevention and health promotion: keeping patients as healthy as possible in their communities and out of hospitals.
  2. Providing the right care in the right place: when patients need care, ensure that they receive it in the most appropriate setting, not always the hospital.
  3. Integration and improved patient flow: better integrate care providers to ensure patients spend less time waiting in hospitals when they are ready to be discharged. Ontario Health Teams will play a critical role in connecting care providers and, in doing so, helping to end hallway health care.
  4. Building capacity: build new hospital and long-term care beds while increasing community-based services across Ontario.

Quick Facts

  • An Ontario Health Team will be responsible for delivering care for their patients, understanding their health care history, directly connecting them to the different types of care they need, and providing 24/7 help in navigating the health care system.
  • Ontarians can be confident that they can continue to contact their health care providers as they always have to access the health care they need.
  • The first wave of Ontario Health Teams is being approved after an extensive readiness assessment process, which involved significant time, collaboration, research and effort from partners across the health care sector.
  • The government will continue working with its partners to review their applications to become an Ontario Health Team.

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