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Ontario Supporting Specialized Transit Service for Pan Am/ Parapan Am Games

Archived News Release

Ontario Supporting Specialized Transit Service for Pan Am/ Parapan Am Games

New Service Will Help Spectators Book Specialized Transit

Ministry of Transportation

Ontario is supporting a new transportation service to help all spectators enjoy the 2015 Pan Am / Parapan Am Games. 

This summer, spectators attending the Games can get to their sporting events by using 'Call One', a new call centre service to book specialized transit and coordinate trips between service providers. Beginning July 3, spectators with a Games ticket can book trips up to 7 days before their event by calling 1-844-PARA-ONE (727-2663) or the teletypewriter number 1-877-224-5002.

The province is also supporting additional accessible transit services for the Pan Am and Parapan Am Games, including:

  • Designated accessible parking spaces at every ticketed competition venue that can be pre-booked at toronto2015.org or by calling 1-844-695-4313
  • Barrier-free, signed routes near Games venues
  • The 2015 Games Trip Planner that drivers can use to find important accessibility information
  • The Triplinx app that public transit users can use to find important information about accessible stations and stops

A group of accessibility planners have reviewed and provided feedback on all Games transportation plans for spectators, staff, volunteers and participants. Group members include the Accessibility Directorate of Ontario, Ministry of Transportation, Pan/Parapan Am Games Secretariat, TO2015, City of Toronto, Metrolinx, and the TTC.

Keeping the region moving during the 2015 Games is part of the government's economic plan for Ontario. The four-part plan includes investing in people's talents and skills, making the largest investment in public infrastructure in Ontario's history, creating a dynamic, innovative environment where business thrives, and building a secure retirement savings plan.

Quick Facts

  • The ‘Call One’ Call Centre will be operated by York Region Transit. It will coordinate service between GO Transit and all nine specialized transit service providers in the Games area. The specialized transit agencies are: TTC Wheel-Trans, York Region Transit Mobility Plus, Durham Region Transit Specialized Services, Milton Transit Access+, Oakville Transit Care-A-Van, Burlington Transit Handi-Van, Hamilton Street Railway DARTS, Niagara Specialized Transit and Peel Region Transhelp.
  • In total, there are 700 accessible parking spaces spread across all Games venues.
  • Spectators can use their Games ticket to ride public transit, including specialized transit services, for free on the day of the event.

Additional Resources


“Accessibility is a very important part of our transportation plan for the Games. We’ve worked with partners across the region to provide the best possible accessible travel options for every Games venue. This means everyone has the opportunity to enjoy the Games.”

Steven Del Duca

Minister of Transportation

“In less than a month we will welcome spectators from across the Americas for the TO2015 Pan Am and Parapan Am Games. Together with our unprecedented investments in accessible sport infrastructure, ensuring spectators of all abilities have the opportunity to cheer on our athletes will leave a lasting legacy of a more inclusive Ontario for generations to come. That was our commitment when we bid on these Games and I’m proud that we’re following through.”

Michael Coteau

Minister of Tourism, Culture and Sport and Minister Responsible for the 2015 Pan and Parapan American Games

“Ontario prides itself on being an inclusive, welcoming society. That’s why our government is working hard to make this province accessible by 2025, and the Pan Am / Parapan Am games offers a unique opportunity to showcase the actions we are taking. Today’s accessible transportation announcement is part of our plan to help Ontarians of all abilities live, work and play in their communities.”

Brad Duguid

Minister of Economic Development, Employment and Infrastructure

“Our substantial investments in transit and transportation-related technology are paying off, and we are pleased York Region Transit will operate the Call One Call Centre to provide accessible transportation during the Games. Coordinating service across regional borders will help ensure efficient transportation to and from the 2015 Pan Am / Parapan Am Games.”

Wayne Emmerson

York Region Chairman and CEO

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