Ontario Newsroom

Ontario Moving Forward With GO's 15-Minute Guarantee

Archived News Release

Ontario Moving Forward With GO's 15-Minute Guarantee

McGuinty Government Investing In Public Transit

Office of the Premier

Starting next year, GO train riders will get a refund if their train is more than 15 minutes late. 

Ontario families want to know that when they choose GO Transit they are going to get to where they need to be, on time. With GO's 15-minute guarantee, customers will be able to receive one-way fare refunds automatically through their PRESTO cards or from a customer sales rep.

Passengers will get refunds for all train delays except those caused by extreme weather, police investigations, accidents and medical emergencies.

Nearly 90 per cent of GO riders who completed an online survey support the money back guarantee. It's just one more way GO is working hard to improve their passengers' experience. 

Investing in Ontario's infrastructure -- our roads, highways, transit, hospitals and schools -- is part of the government's plan to create jobs and ensure that the province remains strong and competitive.

Quick Facts

  • Ontario was the first place in North America to establish a money-back service guarantee for birth, death and marriage certificates ordered online.
  • On a typical weekday, GO runs 180 train trips and more than 2,000 bus trips that carry about 217,000 passengers -- reducing the number of car trips by more than 188,000.
  • GO Transit currently has maintained a 94 per cent on-time rate for GO train service over the past year.
  • GO Transit is a division of Metrolinx.

Additional Resources

Quotes

“We're introducing the GO 15-minute guarantee to make travel easier for Ontario families. Ontario is moving forward, and this is about getting commuters to where they need to be, with on-time, dependable service.”

Dalton McGuinty

Premier of Ontario

“The new GO 15-minute guarantee is about getting people to work or school and back home on time. Making public transit more convenient and easier to use will encourage people to leave their cars at home and choose transit instead.”

Kathleen Wynne

Minister of Transportation

“We have made a public commitment to get our passengers where they need to be, safely and on time. This 15-minute guarantee reinforces just how important excellent customer service is for us at GO Transit.”

Rob Prichard

Chair, Metrolinx

Share

Tags

Driving and Roads Government Jobs and Employment Children and Youth Consumers