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Ontario Passes Legislation to Improve Elevator Availability and Credit Reporting Fairness

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Ontario Passes Legislation to Improve Elevator Availability and Credit Reporting Fairness

Stronger Measures Will Give Consumers More Control Over Credit Information and Reduce Elevator Outages

Ontario has passed legislation to give consumers easier access to credit information and improve access to elevators. The new law will allow Ontario to become the first jurisdiction in the world to establish standards for elevator repair times and will give Ontario consumers the strongest rights in Canada over information held by consumer reporting agencies. 

The Access to Consumer Credit Reports and Elevator Availability Act will require certain credit reporting agencies to:

  • Give consumers online access to their credit report and current credit score at least two times per year, free of charge
  • Include in a consumer report, any credit scores given to third parties in the past 12 months
  • Implement a credit freeze, at the request of a consumer to help reduce identity theft.

The province is also reducing elevator outages and improving access to elevators through enhanced enforcement of maintenance requirements, publishing information about elevator performance to help consumers make better decisions before they rent or buy and creating new standards for new high-rises to ensure they have enough elevators to adequately serve residents. Ontario will consult with the public and businesses in the development of these standards.

Protecting consumers is part of the government's plan to support care, create opportunity and make life more affordable during this period of rapid economic change. The plan includes free prescription drugs for everyone under 25, and 65 or over, through the biggest expansion of medicare in a generation, free tuition for hundreds of thousands of students, a higher minimum wage and better working conditions, and free preschool child care from 2 ½ to kindergarten.

Quick Facts

  • From January 2015 to December 2017, Consumer Protection Ontario received approximately 2,000 complaints and inquiries about consumer reporting agencies.
  • There are about 20,000 elevators in approximately 10,000 residential and institutional buildings in Ontario, including long-term care and retirement homes. Approximately 655,000 elevator trips are taken each day on these elevators.
  • Ontario’s elevator action plan addresses all of the 19 recommendations proposed in the independent study by the Honourable J. Douglas Cunningham.

Additional Resources


“This new law will make life a little bit easier for people across the province. We heard from a lot of people during debate, and I want them all to know that we’re committed to continuing our work with them. I know we can count on them to continue to provide constructive feedback as regulations are developed.”

Tracy MacCharles

Minister of Government and Consumer Services

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