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Immediate Action To Protect Seniors in Retirement Homes

Archived News Release

Immediate Action To Protect Seniors in Retirement Homes

McGuinty Government Shows Zero Tolerance For Abuse Or Neglect

Ministry for Seniors and Accessibility

Ontario is ensuring seniors living in retirement homes are further protected against abuse and neglect.

Starting today, Ontario is taking immediate action to further protect residents before the Retirement Homes Act comes into full force by:

  • Increasing the availability of the help hotline, the Complaints Response and Information Service (CRIS), by more than 100 per cent with an additional 44 hours. This line provides help to retirement home residents, their families, caregivers and Ontarians. Previously only opened for calls Monday to Friday from 9 am-5 pm, it will be now open - seven days a week, from 8 am to 8 pm.
  • Making it mandatory to report any suspected harm or risk of harm to a resident to the Registrar of the Retirement Homes Regulatory Authority (Authority).
  • Obligating the Registrar to order an immediate inspection of a home, following any reports of abuse or neglect.
  • Requiring all retirement home operators to post a sign with the CRIS help number in a highly visible and easily accessible location.

Quick Facts

  • CRIS is a toll-free telephone hotline to help seniors and their families solve problems with retirement residences in Ontario.
  • Reports to the Authority of suspected abuse or neglect are to be made to CRIS line: 1-800-361-7254.
  • Approximately 40,000 seniors choose to live and obtain care in an estimated 700 retirement homes across the province.
  • The Retirement Homes Act is the first legislation in Ontario's history to provide strong protections for seniors choosing to live in retirement homes across the province

Additional Resources


“We want to make sure our seniors living in retirement homes are safe and protected against any abuse or neglect. These changes give retirement home residents - and their loved ones - peace of mind knowing that they will live in safety.”

Sophia Aggelonitis

Minister Responsible for Seniors

“We look forward to fostering a culture that focuses on the safety and well-being of retirement home residents.”

Mary Catherine Lindberg

Chair of Interim Board, Retirement Homes Regulatory Authority

Media Contacts



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